SHIPPING DELIVERY

Most orders ship within 24-48 business hours of your purchase date. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

SALES TAX

Taxes are based on the order's "ship to" address.

DOMESTIC & INTERNATIONAL 

United States and Canada shipping only. If you are shipping to Canada, your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country's local customs office.

QUANTITY ORDERS

The Glenn Roller Institute, we go out of our way to select the kind of distinctive products that will ensure your full satisfaction for which The Glenn Roller name is recognized. Please understand that many of our featured items are often purchased in large quantities and because of their sometimes limited availability, this stock may be awaiting new production dates. That means once an item is depleted it may be on backorder for a (short) period of time. Should you have any questions concerning the availability of a particular item or large quantity orders, please contact us.

RETURN POLICY

Complete satisfaction is your guarantee. If for any reason, one of our books does not meet your expectations, we stand ready with a full refund or exchange. Products may be returned for a refund or exchange within 30 days of delivery. Simply return the product with a copy of your invoice. Video and audio products are not refundable or returnable. However, if a product defect prevents the product from being viewed or heard a replacement item will be sent to you. This warranty is in effect for up to one year from the purchase date. Just send us the DVD/CD, and a replacement will be sent out immediately. We ask for the faulty product in return to ascertain what we can do to prevent this from occurring with any of our products in the future. Please include a copy of your original invoice. If you do not have your original invoice, please send a letter with your merchandise that includes, name, address, phone number, order number, the faulty DVD/CD, (specific) reason for return.

SECURITY

To provide a safe and secure shopping environment at The Glenn Roller Institute, we use Secure Socket Layers (SSL) in conjunction with Authorize Net to ensure the security of your information.

INFORMATION COLLECTION AND USE

The Glenn Roller Institute is committed to ensuring the privacy of its customers. We will not collect, share or sell any information to anyone. Additionally, credit card numbers collected at this site will not be stored in any manner in order to ensure your information remains confidential. You may choose to receive e-mails from us notifying you of new products or product specials as they come available.

PROBLEMS?

Send us a message. Simply fill out the form on the Contact Us page.